Unopened items can be returned on the day of delivery; our courier collects them at no cost.
Return terms
- Request a return on the day of delivery.
- The item must be unopened, in the original sealed box.
- The return is collected by our courier, free of charge.
- It is exchanged for the correct item, or refunded in full if the correct item is not available.
How to return an item
Call +254714656601 or message us on WhatsApp on the day of delivery. Our courier collects the item at no cost to you. You receive the correct item, or a full refund if it is not available.
What cannot be returned
Opened or used devices, pods and e-liquids, because vape products are consumables and cannot be resold once unsealed, and items reported after the day of delivery.
Delivery
Delivery areas, fees and times are in our delivery policy.